How may I obtain samples for evaluation?

Do you utilize distributors?

I have a specialized packaging need. How can Sartomer help me?

What are recommended lead-times for ordering products?

What is the difference between Product Specifications
and the properties on our data sheet?

How do I establish credit with Sartomer?

How do I find out the status of my order?

Who is my Customer Service Representative?

Does Sartomer offer quantity discount pricing?

What is your return Policy?

Do you accept credit cards?

What are Sartomer's Terms and Conditions for sales transactions?

How may I obtain samples for evaluation?
Visit the How to Order a Sample web page for the procedure to request a sample.

Do you utilize distributors?
In addition to a direct sales force, Sartomer has a network of agents and distributors in key geographic areas.

I have a specialized packaging need. How can Sartomer help me?
Products are available in a variety of containers. Contact your Technical Sales Representative to discuss your specific needs.

What are recommended lead-times for ordering products?
Lead times can vary from product to product. Long-term demand forecasts are helpful and suggested. Sartomer recommends a minimum of two weeks advance notice. Longer lead times are recommended for overseas shipments.

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What is the difference between Product Specifications and the properties on our data sheet?
Product properties are typical values, and are illustrative only. Product specifications represent acceptable ranges determined by process conditions and individual customer needs. Product specifications are available by contacting Customer Service at 1-800-SARTOMER or 610-363-4100.

How do I establish credit with Sartomer?
Credit terms can be obtained by contacting Customer Service at 1-800-SARTOMER or 610-363-4100, and requesting a credit application.

How do I find out the status of my order?
To inquire on the status of a particular order, contact Customer Service at 1-800-SARTOMER or 610-363-4100.

Who is my Customer Service Representative?
Call Sartomer’s Customer Service at 1-800-SARTOMER or 610-363-4100. Your phone call will be automatically routed to the representative responsible for your area.

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Does Sartomer offer quantity discount pricing?
Discounts are offered at various quantity break points. Contact Customer Service at 1-800-SARTOMER or 610-363-4100 for specific pricing details.

What is your return Policy?
In the event of a need to return product, contact Customer Service 1-800-SARTOMER or 610-363-4100 for specific instructions.

Do you accept credit cards?
Presently, we only accept credit cards for Sar-Gel® Water Indicating Paste.

What are Sartomer's Terms and Conditions for sales transactions?
Download this document to view Sartomer's Terms and Conditions

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